SUMURI Support

Click on the category to browse FAQs.

General FAQ (2)

General questions that do not pertain to one particular software.

How do I find the serial number for a USB on my Mac?

I lost my dongle and need a replacement; how do I proceed?
PALADIN (3)

Find Frequently Asked Questions for PALADIN.

How to download PALADIN LTS or PALADIN Edge?

How to make my own PALADIN bootable USB?

Why can I not submit a PALADIN ticket?
RECON IMAGER (3)

Find Frequently Asked Questions for RECON IMAGER.

How do I disable secure boot and enable external boot in recovery mode?

How to check if my Macbook has a T2 chipset?

Why Won’t My RECON ITR Boot?
RECON ITR (12)

Find Frequently Asked Questions for RECON ITR Live.

How do I image a Apple Silicon Mac Live?

How do I image a Non-T2 Intel Mac?

How do I image a T2 Mac Bootable? (Preferred Approach)

How do I image a T2 Mac Live?

How do I image a T2 Mac through Target Disk Mode?
RECON LAB (3)

Find Frequently Asked Questions for RECON LAB.

How do I structure my search syntax in RECON LAB for the best results?

Issues with mounting Expert Witness Files (.E01, .Ex01, SMART)

The RECON LAB installer has been stuck and won’t finish the installation. What can I do?
TALINO (1)

Find Frequently Asked Questions for TALINO Workstations, Laptops and Servers.

What is the password for my new TALINO?

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